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After signing up, upload your baseline resume on the Materials page. Then go to "New Application," paste a job URL, and click "Generate." innerTrack will analyze the job description and create a tailored resume optimized for that specific role in about 60 seconds.

innerTrack accepts PDF and DOCX files. We recommend PDF for best results as it preserves formatting. Your uploaded resume serves as the baseline that we customize for each job application.

All your applications appear on the Applications page. You can filter by status (Applied, Following Up, Interviewing, etc.), search by company or job title, and click into any application to see full details including generated materials and outreach contacts.

Our AI analyzes the job description to identify key requirements, skills, and keywords. It then rewrites your resume to highlight relevant experience, incorporate important terminology, and optimize for ATS systems—all while maintaining your authentic voice and accurate information.

ATS (Applicant Tracking System) score indicates how well your resume matches a job description. Most companies use ATS software to filter applications before human review. A higher score (aim for 85%+) means your resume is more likely to pass automated screening.

Yes! Click "Edit Resume" on any application to open our full resume editor. You can modify any section, adjust wording, add or remove content, and regenerate specific parts. Changes are saved automatically.

No. innerTrack is designed to enhance your existing resume while maintaining your personal voice. We tailor content and add relevant keywords, but the result reads naturally and professionally—not robotic or templated.

innerTrack generates separate messages for three key contacts: Hiring Managers (decision-makers who can fast-track your application), Recruiters (gatekeepers who manage the process), and Peers (potential colleagues who can provide referrals). Each message is tailored to that persona's perspective and priorities.

When you add a contact to an application, innerTrack automatically schedules follow-up tasks at optimal intervals: 1 hour, 1 day, 3 days, and 5 days after initial outreach. You'll see pending tasks on your dashboard. Mark "Response Received" to stop the sequence when someone replies.

Open any application and go to the "Outreach" tab. Click "Add Contact" and enter their name, role (Hiring Manager, Recruiter, or Peer), LinkedIn URL, and optionally their email. The system will create a follow-up schedule for each contact.

Absolutely. Generated messages serve as starting points. Click the copy button to grab any message, then personalize it before sending. We recommend adding specific details about why you're interested in this particular company or role.

The free plan includes 5 complete application generations (resume + outreach messages), ATS scoring, application tracking, and access to the resume editor. It's perfect for testing innerTrack before committing to a paid plan.

Pro costs $3.99/week and includes 5 generations per day (20 per week) for each type (resumes, LinkedIn messages, emails), plus follow-up reminders, streaks and achievements, and priority support. Cancel anytime from your Settings.

Power at $9.99/week offers unlimited generations, the ability to use your own API keys, access to premium AI models, and white-glove support. It's designed for serious job seekers or professionals who need maximum flexibility.

Go to Settings > Subscription and click "Manage Subscription." You can cancel at any time, and you'll retain access to paid features until the end of your current billing period. No refunds are provided for partial periods.

Due to the digital nature of our services, we generally don't offer refunds. However, if you experience technical issues that prevent you from using the service, please contact support@innertrack.com and we'll work with you to find a solution.

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use secure cloud infrastructure with regular security audits. Your resume and personal information are never shared with third parties for marketing purposes.

No. Your data is processed by AI providers solely to generate your content. It is not used for training models. Power users who connect their own API keys have their data processed directly through their own accounts.

Yes. You can delete individual applications or your entire account. Go to Settings > Account to request full account deletion. We'll permanently remove all your data within 30 days of the request.

Only you. Your applications, resumes, and outreach content are private and visible only to your account. innerTrack staff may access data only for support purposes with your consent or to address technical issues.

Some company career pages block automated scraping. Try copying the full job description text directly and pasting it into the job description field instead of using the URL. LinkedIn and major job boards typically work well.

Generation typically takes 30-90 seconds. If it's taking longer, there may be high demand. Wait a few minutes and try again. If the issue persists, refresh the page and check your Applications list—the generation may have completed.

Ensure your file is a PDF or DOCX under 10MB. If you're still having trouble, try a different browser or clear your cache. Complex formatting or scanned images can sometimes cause issues—try a cleaner version of your resume.

Make sure pop-ups are allowed for innertrack.com. Try using Chrome or Firefox for best results. If issues persist, use the "Copy" feature to grab content and paste it into your preferred document editor.