Privacy Policy

1. Introduction

innerTrack Inc. ("innerTrack," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our job application management platform and related services (collectively, the "Services").

This Policy applies to all users of our Services, including individual consumers (B2C) and business customers (B2B). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, and profile details when you create an account.
• Resume and Career Data: Work history, education, skills, certifications, and other information contained in resumes you upload or create.
• Job Application Data: Job descriptions, company information, application statuses, and contact details for hiring managers and recruiters.
• Communication Data: Messages, emails, and LinkedIn outreach content generated through our platform.
• Payment Information: Billing address and payment method details processed through our secure payment processors.
• Support Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Log Data: Server logs including access times, error reports, and referring URLs.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

2.3 Information from Third Parties

• Job Posting Data: Information scraped from publicly available job postings when you provide URLs.
• Authentication Providers: Basic profile information if you choose to sign in using third-party services.
• Analytics Providers: Aggregated analytics data from our third-party analytics partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services, including generating tailored resumes, outreach messages, and application tracking.
• AI Processing: To power our AI features that analyze job descriptions and generate personalized content.
• Account Management: To manage your account, process transactions, and send service-related communications.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Analytics and Improvement: To analyze usage patterns and improve our Services.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To send promotional communications with your consent, where required by law.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.
• Access Controls: Strict access controls and authentication requirements for personnel accessing user data.
• Infrastructure Security: Secure cloud infrastructure with regular security audits and penetration testing.
• Data Isolation: User data is logically isolated and segregated.
• Monitoring: Continuous monitoring for security threats and anomalies.

Your data is stored on secure servers located in the United States. We retain your personal information for as long as your account is active or as needed to provide you Services. You may request deletion of your data at any time.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services (e.g., cloud hosting, payment processing, AI model providers), subject to confidentiality obligations.
• AI Processing: Resume and job data may be sent to AI service providers (such as OpenAI or Anthropic) for content generation. These providers process data according to their enterprise agreements and do not use your data for training.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.
• With Your Consent: When you have provided explicit consent to share your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Required for the operation of our Services (e.g., authentication, security).
• Functional Cookies: Enable enhanced functionality and personalization.
• Analytics Cookies: Help us understand how users interact with our Services.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

7. Your Rights and Choices

7.1 All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

7.2 GDPR Rights (EEA Residents)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

7.3 CCPA Rights (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

To exercise any of these rights, please contact us at privacy@innertrack.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@innertrack.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: